Welcome to the Eckerd ITS support site!

You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.

Knowledge base

New ticket

Common Problems 26

↑↓ Google Groups: Receiving Less Emails from Groups
Updated: Tuesday, April 8, 2025
↑↓ Changing your Google Groups Subscriptions/Leaving a Group
Updated: Tuesday, April 8, 2025 google groups
↑↓ Sending a Fax on Campus Updated
Updated: Tuesday, April 15, 2025 copier faxing scanner
↑↓ Google Storage Quotas
Updated: Tuesday, April 8, 2025 gmail google google drive
↑↓ Resetting your Eckerd password Updated
Updated: Friday, April 11, 2025 challenge question current active directory password eckerd password new password password reset portal pasword

Desktop/Laptop Support

Desktop, Laptop, or Tablet Issue 14

↑↓ Creative Cloud All Apps and Adobe Express: FAQ
Updated: Tuesday, April 8, 2025 adobe creative cloud adobe express
↑↓ Adobe Express Updated
Updated: Tuesday, April 15, 2025 adobe express
↑↓ Counseling Services Titanium Workstation Setup Updated
Updated: Tuesday, April 15, 2025 counseling titanium
↑↓ Suggestions for Purchasing New Computers
Updated: Monday, February 26, 2024
↑↓ OpenVPN Client: Installation on a Personal Computer
Updated: Tuesday, April 8, 2025 openvpn vpn

Printer Issue 1

↑↓ Canon Copier - print from USB.
Thursday, August 22, 2019

Software or Web Site Issue 1

↑↓ Using Docker on Eckerd Networks - change default container IP Range Updated
Updated: Tuesday, April 15, 2025 docker networking

Student Repair 1

↑↓ Computer Assistance and Personal Device Repair
Updated: Tuesday, April 8, 2025

Helpdesk Support

General Request 6

↑↓ Auxiliary Admin Account - request form. New
Thursday, April 17, 2025 admin aux admin
↑↓ Updating Preferred Name Updated
Updated: Tuesday, April 15, 2025
↑↓ How do I transfer someone back to the main Eckerd phone tree
Tuesday, February 7, 2023 phone
↑↓ What is the structure of the term code? Updated
Updated: Tuesday, April 15, 2025 academic year semester term
↑↓ Creating and Sending an 'Add To Calendar' Link to a Google Calendar Event Updated
Updated: Friday, April 11, 2025 gmail google calendar

General User Access Issues 11

↑↓ MyResnet Wifi Internet and Support
Saturday, August 31, 2024 myresnet network wifi
↑↓ Requesting extra Google Drive space Updated
Updated: Tuesday, April 15, 2025
↑↓ Alumni Email
Updated: Tuesday, April 8, 2025 alumni
↑↓ Service Invocation Failed for Banner Updated
Updated: Tuesday, April 15, 2025 banner login
↑↓ Banner Authentication Error at Admin login Updated
Updated: Friday, April 11, 2025 authentication banner

Copycenter

Print Orders 1

↑↓ Copy Center Print Requests
Updated: Monday, April 7, 2025 copy center print requests

Enterprise Applications Support

Misc Support Issue 1

↑↓ How To Check the ASCII Characters in a Name
Updated: Tuesday, April 8, 2025 ascii name

Evision (Argos/Intellicheck) 1

↑↓ How to Install Argos
Updated: Tuesday, April 8, 2025 argos evisions

Application Issues 1

↑↓ Missing Profile Picture from Banner Employee Self Service
Updated: Tuesday, April 8, 2025 ad blockers banner

Instructional Technology

Faculty Request/Question 3

↑↓ How To Enable Screen Sharing as Zoom Meeting Owner
Updated: Tuesday, April 8, 2025 zoom
↑↓ How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
↑↓ How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty