Welcome to the Eckerd ITS support site!
You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.
Common Problems (12 articles)
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Send email as a a Google Group
Updated: Thursday, October 29, 2020 gmail google groups
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VPN.ECKERD.EDU Client Certificate Trust Problem
Updated: Tuesday, June 2, 2020 client certificate vpn vpn.eckerd.edu
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Fax Confirmation Email
Updated: Monday, September 16, 2019
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How to check voicemail
Updated: Tuesday, February 26, 2019
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"You are not authorized to use the Web Information System" or "Your web access has been disabled." for ECWeb
Tuesday, August 14, 2018
General Request (2 articles)
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Laptop choices for newly-accepted Eckerd College students.
Updated: Monday, April 22, 2019
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Online Video Conference Options
Monday, October 29, 2018
General User Access Issues (4 articles)
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Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
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InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth
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How to properly generate and submit and Access Request.
Monday, March 4, 2019
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I am having trouble accessing Banner - Authentication Error
Updated: Friday, August 17, 2018
Desktop/Laptop Support
Desktop, Laptop, or Tablet Issue (5 articles)
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How to update your Active Directory/Shared Drive policy
Updated: Wednesday, August 5, 2020 active directory drive mappings
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ECWeb problem access - clear browser cache.
Updated: Monday, July 1, 2019
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Migrate GroupMail files from a Windows 7 workstation to a Windows 10 workstation.
Wednesday, March 6, 2019
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How can I used a wireless printer in my dorm room?
Friday, February 23, 2018
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Request access to Student Locator.
Tuesday, February 20, 2018
Printer Issue (1 articles)
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Canon Copier - print from USB.
Thursday, August 22, 2019
Software or Web Site Issue (1 articles)
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Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking
Campus Safety
General Campus Safety (1 articles)
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Can't upload vehicle documents
Thursday, July 19, 2018
ID Request (2 articles)
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ID Found
Wednesday, July 18, 2018
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ID ready for pickup
Updated: Tuesday, August 6, 2019
Key Requests (1 articles)
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Key Request Completed
Thursday, November 1, 2018
Instructional Technology
Faculty Request/Question (3 articles)
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I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
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How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
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How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty
Media Services (AV and Event Support)
Event Support Request (1 articles)
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Requesting Event Tech Support
Updated: Tuesday, February 6, 2018
Projector, TV, or Podium Issue (1 articles)
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AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018
active directory (1)
aliases (1)
alumni (1)
apogee (1)
client certificate (1)
courses (1)
docker (1)
dorm (1)
drive mappings (1)
ecweb (1)
email (2)
faculty (1)
gmail (3)
google (1)
google groups (1)
incommon (1)
mfa (1)
networking (1)
password (5)
residences (1)
resnet (1)
saml (1)
security (1)
shibboleth (1)
vpn (1)
vpn.eckerd.edu (1)
zoom (1)