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Welcome to the Eckerd ITS support site!

You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.

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Common Problems (11 articles)

VPN.ECKERD.EDU Client Certificate Trust Problem
Updated: Tuesday, June 2, 2020 client certificate vpn vpn.eckerd.edu
Fax Confirmation Email
Updated: Monday, September 16, 2019
How to check voicemail
Updated: Tuesday, February 26, 2019
"You are not authorized to use the Web Information System" or "Your web access has been disabled." for ECWeb
Tuesday, August 14, 2018
Alternatives to text messages for Gmail 2-step authentication
Updated: Wednesday, September 19, 2018

General Request (2 articles)

Laptop choices for newly-accepted Eckerd College students.
Updated: Monday, April 22, 2019
Online Video Conference Options
Monday, October 29, 2018

General User Access Issues (4 articles)

Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth
How to properly generate and submit and Access Request.
Monday, March 4, 2019
I am having trouble accessing Banner - Authentication Error
Updated: Friday, August 17, 2018

Desktop/Laptop Support

Desktop, Laptop, or Tablet Issue (5 articles)

How to update your Active Directory/Shared Drive policy
Updated: Wednesday, August 5, 2020 active directory drive mappings
ECWeb problem access - clear browser cache.
Updated: Monday, July 1, 2019
Migrate GroupMail files from a Windows 7 workstation to a Windows 10 workstation.
Wednesday, March 6, 2019
How can I used a wireless printer in my dorm room?
Friday, February 23, 2018
Request access to Student Locator.
Tuesday, February 20, 2018

Printer Issue (1 articles)

Canon Copier - print from USB.
Thursday, August 22, 2019

Software or Web Site Issue (1 articles)

Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking

Campus Safety

General Campus Safety (1 articles)

Can't upload vehicle documents
Thursday, July 19, 2018

ID Request (2 articles)

ID Found
Wednesday, July 18, 2018
ID ready for pickup
Updated: Tuesday, August 6, 2019

Key Requests (1 articles)

Key Request Completed
Thursday, November 1, 2018

Instructional Technology

Faculty Request/Question (2 articles)

How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty

Media Services (AV and Event Support)

Event Support Request (1 articles)

Requesting Event Tech Support
Updated: Tuesday, February 6, 2018

Projector, TV, or Podium Issue (1 articles)

AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018

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