Welcome to the Eckerd ITS support site!
You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.
Common Problems (28 articles)
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Google Groups: What to do if you want to receive less emails from a group
Thursday, August 22, 2024
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Changing your Google Groups Subscriptions/Leaving a Group
Friday, October 6, 2023 google groups
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Copy Center Print Requests
Updated: Wednesday, October 4, 2023 copy center print requests
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Sending a Fax on campus
Thursday, March 2, 2023 copier faxing scanner
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Google Storage Quotas
Updated: Friday, December 2, 2022 gmail google google drive
Uncategorized (5 articles)
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Requesting extra Google Drive space
Wednesday, May 1, 2024
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Updating Preferred Name
Updated: Thursday, March 7, 2024
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Alumni Email
Thursday, October 19, 2023 alumni
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Simple Mail-Merge: Use Gmail Mail Merge
Updated: Tuesday, June 11, 2024 gmail mail merge
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Turning off Mac Address randomization
Monday, August 22, 2022
Desktop/Laptop Support
Desktop, Laptop, or Tablet Issue (12 articles)
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Counseling Services Titanium Workstation Setup
Updated: Tuesday, August 9, 2022 titanium
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Suggestions for Purchasing New Computers
Updated: Monday, February 26, 2024
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OpenVPN Client - install on your personal computer.
Wednesday, June 15, 2022 openvpn vpn
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Connectivity issues while using Firefox (June 9th).
Thursday, June 9, 2022 firefox connectivity
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SCCM: Update your client settings
Friday, February 18, 2022 desktop windows
Printer Issue (1 articles)
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Canon Copier - print from USB.
Thursday, August 22, 2019
Software or Web Site Issue (2 articles)
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Installing Microsoft Office for Students and Faculty
Updated: Tuesday, February 28, 2023
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Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking
Student Repair (1 articles)
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Computer assistance and repair for personal devices.
Updated: Tuesday, May 3, 2022
Helpdesk Support
General Request (4 articles)
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How do I transfer someone back to the main Eckerd phone tree
Tuesday, February 7, 2023 phone
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What is the structure of the term code?
Updated: Friday, July 8, 2022 academic year semester term
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How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
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When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email
General User Access Issues (10 articles)
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MyResnet Wifi Internet and Support
New
Saturday, August 31, 2024 myresnet network wifi
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Service Invocation Failed for Banner
Monday, February 20, 2023 banner login
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Banner Authentication Error at Admin login
Tuesday, February 7, 2023 authentication banner
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Resetting your Eckerd password
Updated: Wednesday, July 19, 2023 challenge question current active directory password eckerd password new password password reset portal pasword
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ECWeb Legacy Login
Monday, August 1, 2022
Enterprise Applications Support
Misc Support Issue (1 articles)
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How do I check the ASCII characters in a name
Updated: Monday, May 22, 2023 ascii name
Evision (Argos/Intellicheck) (1 articles)
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How to Install Argos
Tuesday, January 17, 2023 argos evisions
Application Issues (1 articles)
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Profile Picture Missing from Banner Employee Self Service
Saturday, August 20, 2022 ad blockers banner
Instructional Technology
Faculty Request/Question (3 articles)
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I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
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How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
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How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty
Media Services (AV and Event Support)
Event Support Request (2 articles)
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Event Support Request
Friday, January 21, 2022
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Requesting Event Tech Support
Updated: Tuesday, February 7, 2023
Projector, TV, or Podium Issue (1 articles)
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AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018
Network Support
Networking Issue (1 articles)
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Eckerd Wireless Networks
Friday, December 9, 2022 connection ecguest ecwifi network resnet wifi
gmail (6)
openvpn (6)
password (5)
vpn (5)
alumni (3)
banner (3)
email (3)
active directory (2)
authy (2)
google (2)
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google groups (2)
network (2)
resnet (2)
wifi (2)
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academic year (1)
ad blockers (1)
aliases (1)
apogee (1)
argos evisions (1)
ascii (1)
authentication (1)
authenticator (1)
challenge question (1)
connection (1)
copier (1)
copy center (1)
courses (1)
current active directory password (1)
desktop (1)
docker (1)
dorm (1)
drive mappings (1)
ecguest (1)
eckerd password (1)
ecweb (1)
ecwifi (1)
faculty (1)
faxing (1)
firefox connectivity (1)
google calendar (1)
google drive (1)
handset (1)
hset (1)
incommon (1)
login (1)
mail merge (1)
mapped drives (1)
mfa (1)
myresnet (1)
name (1)
networking (1)
new password (1)
password reset portal (1)
pasword (1)
phone (1)
print requests (1)
printing (1)
priority (1)
profile (1)
residences (1)
saml (1)
scanner (1)
security (1)
semester (1)
shares (1)
shibboleth (1)
smb (1)
term (1)
tickets (1)
titanium (1)
troubleshoot (1)
vendors (1)
windows (1)
youcanbook.me timezone (1)
zoom (1)