Common Problems

• Sending a Fax on campus
  Thursday, March 2, 2023 faxing copier scanner
• Google Storage Quotas
  Updated: Friday, December 2, 2022 google gmail google drive
• Youcanbook.me Timezone Issue
  Wednesday, September 7, 2022 youcanbook.me timezone
• Where is ITS located?
  Updated: Tuesday, February 7, 2023
• Eckerd Zoom Account
  Thursday, June 2, 2022
• OpenVPN - add the Authy 2-factor (TOTP) app to your phone.
  Updated: Tuesday, May 17, 2022 vpn openvpn authy
• ITS Ticket Priority Scale
  Updated: Thursday, May 5, 2022 tickets priority
• OpenVPN Client - check the version and update.
  Updated: Monday, May 2, 2022 vpn openvpn
• OpenVPN Client - add your Eckerd College VPN token to authenticator app.
  Updated: Thursday, February 17, 2022 vpn openvpn authenticator
• OpenVPN Client - Delete and re-add your profile.
  Updated: Wednesday, February 16, 2022 openvpn profile troubleshoot
• OpenVPN Client - login process with Authy.
  Updated: Wednesday, February 16, 2022 openvpn authy
• EC Web Login Disabled
  Updated: Monday, August 1, 2022
• Headset Key
  Updated: Monday, March 8, 2021 hset handset
• Send email as a Google Group
  Updated: Monday, November 29, 2021 gmail google groups
• Fax Confirmation Email
  Updated: Monday, September 16, 2019
• How to check voicemail
  Updated: Tuesday, February 26, 2019
• "You are not authorized to use the Web Information System" or "Your web access has been disabled." for ECWeb
  Tuesday, August 14, 2018
• Alternatives to text messages for Gmail 2-step authentication
  Updated: Wednesday, September 19, 2018
• I'm an alumnus - how do I access ECweb?
  Updated: Wednesday, July 8, 2020 password ecweb alumni
• How do I change my password or reset it if I forget it?
  Updated: Wednesday, July 8, 2020 password
• Residential Network - How to get help from Apogee
  Updated: Wednesday, November 9, 2022 dorm residences resnet apogee
• I got hacked! Now what?
  Updated: Monday, September 23, 2019 password gmail security
• Making Your Account More Secure With Two-Factor Authentication
  Updated: Tuesday, January 16, 2018 mfa password google gmail
• Forgot your Eckerd password
  Updated: Tuesday, November 15, 2022