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You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.

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Common Problems (20 articles)

Eckerd Zoom Account
Thursday, June 2, 2022
OpenVPN - add the Authy 2-factor (TOTP) app to your phone.
Updated: Tuesday, May 17, 2022 authy openvpn vpn
ITS Ticket Priority Scale
Updated: Thursday, May 5, 2022 priority tickets
OpenVPN Client - check the version and update.
Updated: Monday, May 2, 2022 openvpn vpn
OpenVPN Client - add your Eckerd College VPN token to authenticator app.
Updated: Thursday, February 17, 2022 authenticator openvpn vpn

General Request (4 articles)

Please contact your supervisor if there is a discrepancy with the department and/or job title.
Friday, July 2, 2021
How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email
Laptop choices for newly-accepted Eckerd College students.
Updated: Monday, April 22, 2019

General User Access Issues (5 articles)

Password not reset for active directory
Wednesday, November 10, 2021
Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth
How to properly generate and submit and Access Request.
Monday, March 4, 2019
I am having trouble accessing Banner - Authentication Error
Updated: Friday, August 17, 2018

Desktop/Laptop Support

Desktop, Laptop, or Tablet Issue (10 articles)

OpenVPN Client - install on your personal computer. new
Wednesday, June 15, 2022 openvpn vpn
Connectivity issues while using Firefox (June 9th).
Thursday, June 9, 2022 firefox connectivity
SCCM: Update your client settings
Friday, February 18, 2022 desktop windows
VPN Access information for Vendors
Monday, November 29, 2021 vendors vpn
Accessing \\campus.eckerd.edu using the network path (UNC)
Saturday, July 17, 2021 active directory mapped drives printing shares smb

Printer Issue (1 articles)

Canon Copier - print from USB.
Thursday, August 22, 2019

Software or Web Site Issue (2 articles)

Installing Microsoft Office for Students and Faculty
Updated: Tuesday, September 14, 2021
Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking

Student Repair (1 articles)

Computer assistance and repair for personal devices.
Updated: Tuesday, May 3, 2022

Instructional Technology

Faculty Request/Question (3 articles)

I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty

Media Services (AV and Event Support)

Event Support Request (2 articles)

Event Support Request
Friday, January 21, 2022
Requesting Event Tech Support
Updated: Saturday, May 22, 2021

Projector, TV, or Podium Issue (1 articles)

AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018

openvpn (6) password (5) vpn (5) gmail (4) email (3) active directory (2) alumni (2) authy (2) (1) (1) View all ...