Welcome to the Eckerd ITS support site!

You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.

Common Problems (24 articles)

Sending a Fax on campus
Thursday, March 2, 2023 faxing copier scanner
Google Storage Quotas
Updated: Friday, December 2, 2022 google gmail google drive
Youcanbook.me Timezone Issue
Wednesday, September 7, 2022 youcanbook.me timezone
Where is ITS located?
Updated: Tuesday, February 7, 2023
Eckerd Zoom Account
Thursday, June 2, 2022

Uncategorized (2 articles)

Simple Mail-Merge: Use Gmail Multisend
Tuesday, October 25, 2022 gmail mail merge
Turning off Mac Address randomization
Monday, August 22, 2022

Desktop/Laptop Support

Desktop, Laptop, or Tablet Issue (12 articles)

Counseling Services Titanium Workstation Setup
Updated: Tuesday, August 9, 2022 titanium
Suggestions for Purchasing New Computers
Friday, July 15, 2022
OpenVPN Client - install on your personal computer.
Wednesday, June 15, 2022 vpn openvpn
Connectivity issues while using Firefox (June 9th).
Thursday, June 9, 2022 firefox connectivity
SCCM: Update your client settings
Friday, February 18, 2022 windows desktop

Printer Issue (1 articles)

Canon Copier - print from USB.
Thursday, August 22, 2019

Software or Web Site Issue (2 articles)

Installing Microsoft Office for Students and Faculty
Updated: Tuesday, February 28, 2023
Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking

Student Repair (1 articles)

Computer assistance and repair for personal devices.
Updated: Tuesday, May 3, 2022

Helpdesk Support

General Request (5 articles)

How do I transfer someone back to the main Eckerd phone tree
Tuesday, February 7, 2023 phone
What is the structure of the term code?
Updated: Friday, July 8, 2022 term semester academic year
Please contact your supervisor if there is a discrepancy with the department and/or job title.
Friday, July 2, 2021
How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email

General User Access Issues (9 articles)

Service Invocation Failed for Banner
Monday, February 20, 2023 banner login
Banner Authentication Error at Admin login
Tuesday, February 7, 2023 banner authentication
Resetting your Eckerd password
Updated: Wednesday, July 19, 2023 password reset portal new password eckerd password challenge question current active directory password pasword
ECWeb Legacy Login
Monday, August 1, 2022
Password not reset for active directory
Wednesday, November 10, 2021

Enterprise Applications Support

Misc Support Issue (1 articles)

How do I check the ASCII characters in a name
Updated: Monday, May 22, 2023 name ascii

Evision (Argos/Intellicheck) (1 articles)

How to Install Argos
Tuesday, January 17, 2023 argos evisions

Application Issues (1 articles)

Profile Picture Missing from Banner Employee Self Service
Saturday, August 20, 2022 banner ad blockers

Instructional Technology

Faculty Request/Question (3 articles)

I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases email courses faculty

Media Services (AV and Event Support)

Event Support Request (2 articles)

Event Support Request
Friday, January 21, 2022
Requesting Event Tech Support
Updated: Tuesday, February 7, 2023

Projector, TV, or Podium Issue (1 articles)

AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018

Network Support

Networking Issue (1 articles)

Eckerd Wireless Networks
Friday, December 9, 2022 resnet network wifi ecwifi ecguest connection

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