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You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.

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Common Problems (21 articles)

Youcanbook.me Timezone Issue
Wednesday, September 7, 2022 youcanbook.me timezone
Eckerd Zoom Account
Thursday, June 2, 2022
OpenVPN - add the Authy 2-factor (TOTP) app to your phone.
Updated: Tuesday, May 17, 2022 authy openvpn vpn
ITS Ticket Priority Scale
Updated: Thursday, May 5, 2022 priority tickets
OpenVPN Client - check the version and update.
Updated: Monday, May 2, 2022 openvpn vpn

General Request (5 articles)

ITS Location
Tuesday, August 30, 2022
What is the structure of the term code?
Updated: Friday, July 8, 2022 academic year semester term
Please contact your supervisor if there is a discrepancy with the department and/or job title.
Friday, July 2, 2021
How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email

General User Access Issues (7 articles)

Resetting your Eckerd password new Updated
Updated: Tuesday, November 15, 2022 challenge question current active directory password eckerd password new password password reset portal pasword
ECWeb Legacy Login
Monday, August 1, 2022
Password not reset for active directory
Wednesday, November 10, 2021
Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth

Uncategorized (2 articles)

Simple Mail-Merge: Use Gmail Multisend
Tuesday, October 25, 2022 gmail mail merge
Turning off Mac Address randomization
Monday, August 22, 2022

Desktop/Laptop Support

Desktop, Laptop, or Tablet Issue (12 articles)

Counseling Services Titanium Workstation Setup
Updated: Tuesday, August 9, 2022 titanium
Suggestions for Purchasing New Computers
Friday, July 15, 2022
OpenVPN Client - install on your personal computer.
Wednesday, June 15, 2022 openvpn vpn
Connectivity issues while using Firefox (June 9th).
Thursday, June 9, 2022 firefox connectivity
SCCM: Update your client settings
Friday, February 18, 2022 desktop windows

Printer Issue (1 articles)

Canon Copier - print from USB.
Thursday, August 22, 2019

Software or Web Site Issue (2 articles)

Installing Microsoft Office for Students and Faculty
Updated: Tuesday, September 14, 2021
Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking

Student Repair (1 articles)

Computer assistance and repair for personal devices.
Updated: Tuesday, May 3, 2022

Enterprise Applications Support

Application Issues (1 articles)

Profile Picture Missing from Banner Employee Self Service
Saturday, August 20, 2022 ad blockers banner

Instructional Technology

Faculty Request/Question (3 articles)

I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty

Media Services (AV and Event Support)

Event Support Request (2 articles)

Event Support Request
Friday, January 21, 2022
Requesting Event Tech Support
Updated: Saturday, May 22, 2021

Projector, TV, or Podium Issue (1 articles)

AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018

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