Welcome to the Eckerd ITS support site!
You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.
Knowledge base
New ticket
Common Problems
26
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Google Groups: Receiving Less Emails from Groups
Updated: Tuesday, April 8, 2025
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Changing your Google Groups Subscriptions/Leaving a Group
Updated: Tuesday, April 8, 2025 google groups
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Sending a Fax on Campus
Updated: Tuesday, April 15, 2025 copier faxing scanner
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Google Storage Quotas
Updated: Tuesday, April 8, 2025 gmail google google drive
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Resetting your Eckerd password
Updated: Friday, April 11, 2025 challenge question current active directory password eckerd password new password password reset portal pasword
Desktop/Laptop Support
Desktop, Laptop, or Tablet Issue
13
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Creative Cloud All Apps and Adobe Express: FAQ
Updated: Tuesday, April 8, 2025 adobe creative cloud adobe express
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Adobe Express
Updated: Tuesday, April 15, 2025 adobe express
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Counseling Services Titanium Workstation Setup
Updated: Tuesday, April 15, 2025 counseling titanium
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Suggestions for Purchasing New Computers
Updated: Monday, February 26, 2024
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OpenVPN Client: Installation on a Personal Computer
Updated: Tuesday, April 8, 2025 openvpn vpn
Printer Issue
1
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Canon Copier - print from USB.
Thursday, August 22, 2019
Software or Web Site Issue
1
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Using Docker on Eckerd Networks - change default container IP Range
Updated: Tuesday, April 15, 2025 docker networking
Student Repair
1
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Computer Assistance and Personal Device Repair
Updated: Tuesday, April 8, 2025
Helpdesk Support
General Request
6
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Auxiliary Admin Account - request form.
Thursday, April 17, 2025 admin aux admin
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Updating Preferred Name
Updated: Tuesday, April 15, 2025
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How do I transfer someone back to the main Eckerd phone tree
Tuesday, February 7, 2023 phone
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What is the structure of the term code?
Updated: Tuesday, April 15, 2025 academic year semester term
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Creating and Sending an 'Add To Calendar' Link to a Google Calendar Event
Updated: Friday, April 11, 2025 gmail google calendar
General User Access Issues
11
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MyResnet Wifi Internet and Support
Saturday, August 31, 2024 myresnet network wifi
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Requesting extra Google Drive space
Updated: Tuesday, April 15, 2025
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Alumni Email
Updated: Tuesday, April 8, 2025 alumni
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Service Invocation Failed for Banner
Updated: Tuesday, April 15, 2025 banner login
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Banner Authentication Error at Admin login
Updated: Friday, April 11, 2025 authentication banner
Copycenter
Print Orders
1
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Copy Center Print Requests
Updated: Monday, April 7, 2025 copy center print requests
Enterprise Applications Support
Misc Support Issue
1
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How To Check the ASCII Characters in a Name
Updated: Tuesday, April 8, 2025 ascii name
Evision (Argos/Intellicheck)
1
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How to Install Argos
Updated: Tuesday, April 8, 2025 argos evisions
Application Issues
1
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Missing Profile Picture from Banner Employee Self Service
Updated: Tuesday, April 8, 2025 ad blockers banner
Instructional Technology
Faculty Request/Question
3
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How To Enable Screen Sharing as Zoom Meeting Owner
Updated: Tuesday, April 8, 2025 zoom
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How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
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How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty
Media Services (AV and Event Support)
Event Support Request
1
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Submitting an Event Support Request
Updated: Wednesday, April 16, 2025
Projector, TV, or Podium Issue
1
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AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018
Network Support
Apogee Stuff
1
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Turning Off Mac Address Randomization
Updated: Thursday, April 10, 2025
Networking Issue
1
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Eckerd Wireless Networks
Updated: Tuesday, April 8, 2025 connection ecguest ecwifi network resnet wifi