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You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.

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Common Problems (14 articles)

EC Web Login Trouble
Friday, July 23, 2021
Headset Key
Updated: Monday, March 8, 2021 handset hset
Send email as a a Google Group
Updated: Thursday, October 29, 2020 gmail google groups
VPN.ECKERD.EDU Client Certificate Trust Problem
Updated: Tuesday, June 2, 2020 client certificate vpn vpn.eckerd.edu
Fax Confirmation Email
Updated: Monday, September 16, 2019

General Request (4 articles)

Please contact your supervisor if there is a discrepancy with the department and/or job title.
Friday, July 2, 2021
How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email
Laptop choices for newly-accepted Eckerd College students.
Updated: Monday, April 22, 2019

General User Access Issues (4 articles)

Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth
How to properly generate and submit and Access Request.
Monday, March 4, 2019
I am having trouble accessing Banner - Authentication Error
Updated: Friday, August 17, 2018

Desktop/Laptop Support

Desktop, Laptop, or Tablet Issue (6 articles)

Accessing \\campus.eckerd.edu using the network path (UNC)
Saturday, July 17, 2021 active directory mapped drives printing shares smb
How to update your Active Directory/Shared Drive policy
Updated: Wednesday, August 5, 2020 active directory drive mappings
ECWeb problem access - clear browser cache.
Updated: Monday, July 1, 2019
Migrate GroupMail files from a Windows 7 workstation to a Windows 10 workstation.
Wednesday, March 6, 2019
How can I used a wireless printer in my dorm room?
Friday, February 23, 2018

Printer Issue (1 articles)

Canon Copier - print from USB.
Thursday, August 22, 2019

Software or Web Site Issue (2 articles)

Installing Microsoft Office for Students and Faculty
Updated: Tuesday, September 14, 2021
Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking

Instructional Technology

Faculty Request/Question (3 articles)

I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty

Media Services (AV and Event Support)

Event Support Request (1 articles)

Requesting Event Tech Support
Updated: Saturday, May 22, 2021

Projector, TV, or Podium Issue (1 articles)

AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018