Welcome to the Eckerd ITS support site!
You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.
Common Problems (14 articles)
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EC Web Login Trouble
Friday, July 23, 2021
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Headset Key
Updated: Monday, March 8, 2021 handset hset
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Send email as a a Google Group
Updated: Thursday, October 29, 2020 gmail google groups
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VPN.ECKERD.EDU Client Certificate Trust Problem
Updated: Tuesday, June 2, 2020 client certificate vpn vpn.eckerd.edu
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Fax Confirmation Email
Updated: Monday, September 16, 2019
General Request (4 articles)
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Please contact your supervisor if there is a discrepancy with the department and/or job title.
Friday, July 2, 2021
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How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
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When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email
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Laptop choices for newly-accepted Eckerd College students.
Updated: Monday, April 22, 2019
General User Access Issues (5 articles)
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Password not reset for active directory
Wednesday, November 10, 2021
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Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
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InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth
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How to properly generate and submit and Access Request.
Monday, March 4, 2019
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I am having trouble accessing Banner - Authentication Error
Updated: Friday, August 17, 2018
Desktop/Laptop Support
Desktop, Laptop, or Tablet Issue (6 articles)
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Accessing \\campus.eckerd.edu using the network path (UNC)
Saturday, July 17, 2021 active directory mapped drives printing shares smb
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How to update your Active Directory/Shared Drive policy
Updated: Wednesday, August 5, 2020 active directory drive mappings
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ECWeb problem access - clear browser cache.
Updated: Monday, July 1, 2019
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Migrate GroupMail files from a Windows 7 workstation to a Windows 10 workstation.
Wednesday, March 6, 2019
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How can I used a wireless printer in my dorm room?
Friday, February 23, 2018
Printer Issue (1 articles)
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Canon Copier - print from USB.
Thursday, August 22, 2019
Software or Web Site Issue (2 articles)
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Installing Microsoft Office for Students and Faculty
Updated: Tuesday, September 14, 2021
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Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking
Instructional Technology
Faculty Request/Question (3 articles)
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I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
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How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
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How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty
Media Services (AV and Event Support)
Event Support Request (1 articles)
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Requesting Event Tech Support
Updated: Saturday, May 22, 2021
Projector, TV, or Podium Issue (1 articles)
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AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018
password (5)
gmail (4)
email (3)
active directory (2)
alumni (2)
aliases (1)
apogee (1)
client certificate (1)
courses (1)
docker (1)
View all ...
dorm (1)
drive mappings (1)
ecweb (1)
faculty (1)
google (1)
google calendar (1)
google groups (1)
handset (1)
hset (1)
incommon (1)
mapped drives (1)
mfa (1)
networking (1)
printing (1)
residences (1)
resnet (1)
saml (1)
security (1)
shares (1)
shibboleth (1)
smb (1)
vpn (1)
vpn.eckerd.edu (1)
zoom (1)
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