Counseling Services Titanium Workstation Setup
Read this before you start…
Be advised that the first use of Titanium in a workstation’s Windows account requires some patience. After the desktop shortcut for Titanium is double-clicked, it will take several minutes for the Titanium prompt to appear on the screen depending on the speed of the network connection. It will appear that nothing is happening, but the prompt eventually appears. This is only for the first run of Titanium, and subsequent runs will load more quickly.
On the first run of Titanium, the folder TitaniumSoftware is busy being created here:
C:\Users\<accountname>\AppData\Local
When the folder and required files are created and ready, the Titanium prompt appears.
Now... get started on the install!
Titanium setup on the workstation:
Create a desktop shortcut from the file S:\TitaniumApplication-all\Ti10.exe. Do this by right-clicking the Ti10.exe file, and choose Send to -> Desktop (create shortcut).
Double-click the Titanium shortcut and then wait for the Titanium prompt. It will take a few minutes. The install will be silent and it will seem that nothing is happening.
The Titanuim Client splash screen appears, followed by a login prompt. The counselor will sign in with their Titanium credentials.
Follow the same steps as the workstation setup, but expect a much longer install time.
Troubleshooting:
- Sometimes a file is missing or gets corrupted in the TitaniumSoftware folder. If you get strange and unexplained errors, rename or delete this folder: C:\Users\<accountname>\AppData\Local\TitaniumSoftware and then double-click the Titanium desktop shortcut to replace that folder.
- Kate Daigle handles the Titanium credentials. These are not the same as the Eckerd College credentials. Check with Kate if the counselor's Titanium login fails