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Banner Authentication Error at Admin login

One possible cause of a message

Authentication Error! Something went wrong during the authentication process. Please try signing in again.

Is if a person is trying to log into Banner Admin but is using the direct CAS link

https://eis.ban.eckerd.edu:9443/authenticationendpoint/login.do?Name=PreLoginRequestProcessor&TARGET=https%3A%2F%2Fappnav.ban.eckerd.edu%3A8443%2FapplicationNavigator%2Flogin%2Fcas&commonAuthCallerPath=%252Fcas%252Flogin&forceAuth=true&passiveAuth=false&tenantDomain=carbon.super&sessionDataKey=62ea176d-6c43-4eb4-8f56-4396c268ce4c&relyingParty=PROD-AppNav+&type=cas&sp=PROD-AppNav+&isSaaSApp=true&authenticators=BasicAuthenticator%3ALOCAL

Instead of the Banner link

https://appnav.ban.eckerd.edu:8443/applicationNavigator/seamless

authentication banner

Creation date: 2/7/2023 1:29 PM Updated: 2/7/2023 1:29 PM

Used for general access request problems to systems or applications