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Eckerd Work Order Tracking System

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Banner Authentication Error at Admin login

Creation date: 2/7/2023 1:29 PM Updated: 4/11/2025 2:37 PM authentication banner

"Authentication Error! Something went wrong during the authentication process. Please try signing in again."

If this error message is received, it is because the user is trying to sign into Banner Admin, but is using the Direct CAS link:

https://eis.ban.eckerd.edu:9443/authenticationendpoint/login.do?Name=PreLoginRequestProcessor&TARGET=https%3A%2F%2Fappnav.ban.eckerd.edu%3A8443%2FapplicationNavigator%2Flogin%2Fcas&commonAuthCallerPath=%252Fcas%252Flogin&forceAuth=true&passiveAuth=false&tenantDomain=carbon.super&sessionDataKey=62ea176d-6c43-4eb4-8f56-4396c268ce4c&relyingParty=PROD-AppNav+&type=cas&sp=PROD-AppNav+&isSaaSApp=true&authenticators=BasicAuthenticator%3ALOCAL

INSTEAD of the Banner link:

https://appnav.ban.eckerd.edu:8443/applicationNavigator/seamless

Used for general access request problems to systems or applications