Welcome to the Eckerd ITS support site!
You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.
Common Problems (20 articles)
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Eckerd Zoom Account
Thursday, June 2, 2022
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OpenVPN - add the Authy 2-factor (TOTP) app to your phone.
Updated: Tuesday, May 17, 2022 authy openvpn vpn
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ITS Ticket Priority Scale
Updated: Thursday, May 5, 2022 priority tickets
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OpenVPN Client - check the version and update.
Updated: Monday, May 2, 2022 openvpn vpn
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OpenVPN Client - add your Eckerd College VPN token to authenticator app.
Updated: Thursday, February 17, 2022 authenticator openvpn vpn
General Request (4 articles)
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What is the structure of the term code?
Updated: Friday, July 8, 2022 academic year semester term
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Please contact your supervisor if there is a discrepancy with the department and/or job title.
Friday, July 2, 2021
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How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
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When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email
General User Access Issues (6 articles)
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ECWeb Legacy Login
Monday, August 1, 2022
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Password not reset for active directory
Wednesday, November 10, 2021
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Banner 9 - How to access it.
Updated: Wednesday, June 26, 2019
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InCommon Login Help
Updated: Monday, July 29, 2019 incommon password saml shibboleth
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How to properly generate and submit and Access Request.
Monday, March 4, 2019
Desktop/Laptop Support
Desktop, Laptop, or Tablet Issue (13 articles)
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Counseling Services Titanium Workstation Setup
new
Updated
Updated: Tuesday, August 9, 2022 titanium
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Suggestions for Purchasing New Computers
Friday, July 15, 2022
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OpenVPN Client - install on your personal computer.
Wednesday, June 15, 2022 openvpn vpn
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Connectivity issues while using Firefox (June 9th).
Thursday, June 9, 2022 firefox connectivity
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SCCM: Update your client settings
Friday, February 18, 2022 desktop windows
Printer Issue (1 articles)
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Canon Copier - print from USB.
Thursday, August 22, 2019
Software or Web Site Issue (2 articles)
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Installing Microsoft Office for Students and Faculty
Updated: Tuesday, September 14, 2021
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Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking
Student Repair (1 articles)
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Computer assistance and repair for personal devices.
Updated: Tuesday, May 3, 2022
Instructional Technology
Faculty Request/Question (3 articles)
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I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
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How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
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How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty
Media Services (AV and Event Support)
Event Support Request (2 articles)
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Event Support Request
Friday, January 21, 2022
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Requesting Event Tech Support
Updated: Saturday, May 22, 2021
Projector, TV, or Podium Issue (1 articles)
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AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018
openvpn (6)
password (5)
vpn (5)
gmail (4)
email (3)
active directory (2)
alumni (2)
authy (2)
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academic year (1)
aliases (1)
apogee (1)
authenticator (1)
courses (1)
desktop (1)
docker (1)
dorm (1)
drive mappings (1)
ecweb (1)
faculty (1)
firefox connectivity (1)
google (1)
google calendar (1)
google groups (1)
handset (1)
hset (1)
incommon (1)
mapped drives (1)
mfa (1)
networking (1)
printing (1)
priority (1)
profile (1)
residences (1)
resnet (1)
saml (1)
security (1)
semester (1)
shares (1)
shibboleth (1)
smb (1)
term (1)
tickets (1)
titanium (1)
troubleshoot (1)
vendors (1)
windows (1)
zoom (1)