Welcome to the Eckerd ITS support site!
You will find answers to common problems below. If you don't find what you are looking for, you can open a ticket by clicking the green New Ticket button in the upper right hand side of this page.
Common Problems
28
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Google Groups: What to do if you want to receive less emails from a group
Thursday, August 22, 2024
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Changing your Google Groups Subscriptions/Leaving a Group
Friday, October 6, 2023 google groups
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Copy Center Print Requests
Updated: Wednesday, October 4, 2023 copy center print requests
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Sending a Fax on campus
Thursday, March 2, 2023 copier faxing scanner
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Google Storage Quotas
Updated: Friday, December 2, 2022 gmail google google drive
Uncategorized
5
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Requesting extra Google Drive space
Wednesday, May 1, 2024
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Updating Preferred Name
Updated: Thursday, March 7, 2024
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Alumni Email
Thursday, October 19, 2023 alumni
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Simple Mail-Merge: Use Gmail Mail Merge
Updated: Tuesday, June 11, 2024 gmail mail merge
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Turning off Mac Address randomization
Monday, August 22, 2022
Desktop/Laptop Support
Desktop, Laptop, or Tablet Issue
13
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Adobe Express
New
Monday, October 7, 2024 adobe express
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Counseling Services Titanium Workstation Setup
Updated: Tuesday, August 9, 2022 titanium
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Suggestions for Purchasing New Computers
Updated: Monday, February 26, 2024
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OpenVPN Client - install on your personal computer.
Wednesday, June 15, 2022 openvpn vpn
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Connectivity issues while using Firefox (June 9th).
Thursday, June 9, 2022 firefox connectivity
Printer Issue
1
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Canon Copier - print from USB.
Thursday, August 22, 2019
Software or Web Site Issue
2
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Installing Microsoft Office for Students and Faculty
Updated: Tuesday, February 28, 2023
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Using Docker on Eckerd Networks - change default container IP Range
Updated: Wednesday, July 8, 2020 docker networking
Student Repair
1
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Computer assistance and repair for personal devices.
Updated: Tuesday, May 3, 2022
Helpdesk Support
General Request
4
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How do I transfer someone back to the main Eckerd phone tree
Tuesday, February 7, 2023 phone
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What is the structure of the term code?
Updated: Friday, July 8, 2022 academic year semester term
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How to Send an "Add to Calendar" Link in Your Event Email
Updated: Tuesday, June 15, 2021 gmail google calendar
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When am I eligible to retain my @eckerd.edu email
Tuesday, March 2, 2021 alumni email
General User Access Issues
10
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MyResnet Wifi Internet and Support
Saturday, August 31, 2024 myresnet network wifi
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Service Invocation Failed for Banner
Monday, February 20, 2023 banner login
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Banner Authentication Error at Admin login
Tuesday, February 7, 2023 authentication banner
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Resetting your Eckerd password
Updated: Tuesday, September 17, 2024 challenge question current active directory password eckerd password new password password reset portal pasword
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ECWeb Legacy Login
Monday, August 1, 2022
Enterprise Applications Support
Misc Support Issue
1
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How do I check the ASCII characters in a name
Updated: Monday, May 22, 2023 ascii name
Evision (Argos/Intellicheck)
1
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How to Install Argos
Tuesday, January 17, 2023 argos evisions
Application Issues
1
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Profile Picture Missing from Banner Employee Self Service
Saturday, August 20, 2022 ad blockers banner
Instructional Technology
Faculty Request/Question
3
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I am the Zoom meeting owner and I can not share my screen. What do I do?
Updated: Wednesday, November 25, 2020 zoom
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How Campus-Wide aliases work
Updated: Thursday, January 18, 2018 email
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How Course Aliases Work
Updated: Thursday, January 18, 2018 aliases courses email faculty
Media Services (AV and Event Support)
Event Support Request
2
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Event Support Request
Friday, January 21, 2022
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Requesting Event Tech Support
Updated: Tuesday, February 7, 2023
Projector, TV, or Podium Issue
1
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AV Classroom Tech Tutorial
Updated: Thursday, August 30, 2018
Network Support
Networking Issue
1
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Eckerd Wireless Networks
Friday, December 9, 2022 connection ecguest ecwifi network resnet wifi