I am having trouble accessing Banner - Authentication Error

Question:

I am having trouble accessing Banner. I receive the following error message

Authentication Error

Something went wrong during the authentication process. Please try signing in again.


Answer:


This error can be generated when an incorrect URL is used from your browser.  If the URL you are trying to user to access Banner starts like:


https://ethosidentity.eckerd.edu:9443/authenticationendpoint/login.do...


if is in incorrect.  The correct url to get into Banner Production is


https://appnav.ban.eckerd.edu:8443/applicationNavigator/seamless


A Banner link can be found on its.eckerd.edu under the Faculty/Staff tab and scroll down to System Access

Creation date: 8/17/2018 4:06 PM (abneyfl@eckerd.edu)      Updated: 8/17/2018 4:14 PM (abneyfl@eckerd.edu)
Used for general access request problems to systems or applications